Terms & Conditions

Shipping Policy

 Our shipping policies appear below.

•    Most orders placed before 12PST Pacific Standard Time Monday thru Friday will be processed and confirmed the same day. 

•    Please note, orders placed after 12PM Pacific Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.

•    Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday). 

•    Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.

•    Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.

•    Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.

Expected Delivery Dates:

All dates are estimates and may vary.  Please see notes below.

•    Standard Ground: 3-7 business days after order processing

•    2-3 Day Express: 2-3 Business days after order processing

•    2-3 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.

•    Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

•    International Orders can take between 15-30 Business days to arrive.

If you have any questions regarding our shipping policy please email tammy@xpalpower.com or call (209) 578-9918.

Pre-Orders

 A pre-order allows you to pay in full to reserve a product, which will guarantee you immediate shipment on arrival. The delivery of item(s) is/are subject to change due to unforeseen shipment and custom checking delays.

Return Policy

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from XPAL Power (PowerSkin). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (209) 578-9918. Please note that an RMA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

Product Warranty

All Products are warranted against defects in materials and workmanship for a period of 1 year from the date of original purchase (“Warranty Period”). All products must be registered online www.power-skin.com within 90 days from the date of purchase to qualify for the one year warranty. PowerSkin will replace any defective cases only. PowerSkin will not be held liable for damage to any electronic device or personal property inside or outside of the case Limitation; internal battery cell of the power pack is warranted for a period of 6 months from the date of purchase. All accessories such as adapters and cables have a warranty of one year.

Refunds must be requested within 30 days of purchase, also must be returned in resalable condition. We will ask you to send in or email your original store receipt. Consumer will also be liable for return shipping cost of unit.

If a defect occurs please use our support contact form at www.power-skin.com or call (209) 578-9918 to make a warranty claim.

Sales Tax

In addition to the price of your purchases, PowerSkin will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed.