Hong Kong
 
 
 

Product Warranty


XPAL Power warrants to the original purchaser that the PowerSkin product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. Limitations: The internal battery cell of the power pack is warranted for a period of 6 months from the date of purchase. Please make warranty claims through our Contact Form. For product registration, please go to Account login

 

General Terms and Conditions

  1. The warranty is only valid upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, store’s name, and model and serial number of the product. Registration can be completed at our website.  XPAL Power reserves the right to refuse warranty coverage if this information has been removed or changed after the original purchase of the product from a store.

  2. XPAL Power’s obligations are limited to the repair of the defect or replacement of the defective part or, at its discretion, replacement of the product itself with a new or refurbished product at XPAL Power’s option.

  3. If an item has been discontinued and the customer is within the 1-year warranty period, XPAL Power will replace defective parts or products with parts or products of equal or lesser value, based on availability at the time of the claim.

  4. Repair or replacement under the terms of the warranty does not provide right to the extension or renewal of the warranty period.

  5. The warranty is not applicable to cases other than defects in material and workmanship.

  6. XPAL Power has sole discretion to require that a potentially defective device is returned for inspection at customer’s expense. The warranty does not cover the following:

  1. Period checks, maintenance, repair and replacement of parts due to normal wear and tear.
  2. Abuse or misuse, including but not solely limited to the failure to use the product for its normal purposes or in accordance with XPAL Power’s instruction on usage and maintenance.
  3. Defects resulting from usage of the product in conjunction with accessories that are not approved by XPAL Power for use with its products.
  4. Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
  5. Accidents, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of XPAL Power.
  6. Unauthorized modification carried out to the product in order to comply with local or international technical standards in countries for which this XPAL product was not originally designed.
  7. Damage of the battery caused by overcharging or failure to use in accordance with the specific instruction of core outlined in the product user manual.
  8. The serial number has been altered, deleted, removed or made illegible.
  9. The batteries are charged by chargers other than those approved by XPAL Power.
  10. Any part of the seal on the battery enclosure or cells is broken or shows evidence of tampering.
  1. Valid warranty claims are generally processed through the point of purchase during the first seven (7) days after purchase; however, this period of time may vary depending on where you purchased your product – please check with XPAL Power, Inc. or the retailer where you purchased your product for details. Warranty claims that cannot be processed through the point of purchase and any other product-related questions should be addressed directly to XPAL Power. The addresses and customer service contact information for XPAL Power can be found in the documentation accompanying your product and on the web at www.power-skin.com/contact.php.

  2. The warranty does not cover items missing from the original package. This includes the main product, spare parts, accessories, AND serial numbers. If an item or serial number is found to be missing from the original package, the purchaser has up to seven (7) days from the original purchase date to exchange their product or contact XPAL Power.

  3. This warranty is not transferable. The warranty will be the purchaser’s sole and exclusive remedy and XPAL Power shall not be liable for any incidental or consequential breach of any express or implied warranty of this product.

  4. Per consumer laws across the European Union, warranty period support is two years from purchasing date for citizens and residents in EU countries.

  5. Items purchased through daily deals sites such as Groupon, LivingSocial, Woot etc. carry a limited 30-day warranty on both product and battery.

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. XPAL Power reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange unit maintains the remaining warranty period of the original product.